Shipping policy

Shipping Policy (US Only)

Where we ship
We currently ship within the United States only (including PO Boxes where supported by the carrier). We do not ship internationally at this time.

Processing time (made-to-order)
All items are made to order. Production typically takes 2–7 business days before your order ships.

Shipping time
After production, shipping typically takes 2–7 business days, depending on your location and carrier performance. Delivery times are estimates and may vary during peak seasons or due to carrier delays.

Order tracking
Once your order ships, you’ll receive a tracking link by email. Tracking may take 24–48 hours to update after the label is created.

Shipping rates
Shipping costs are calculated at checkout based on your order and delivery address.

Incorrect addresses
Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we can reship it once it returns, but additional shipping charges may apply.

Lost, delayed, or stolen packages
If your tracking shows delivered but you can’t locate your package, please check around your delivery area and with household members/neighbors first. If it’s still missing, contact us and we’ll help you investigate with the carrier. Carrier delays are outside our control, but we’ll do our best to assist.

Damaged packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can resolve it.

Contact
Questions? Email us at echostack2025@gmail.com